July 23, 2024

During the week of June 17, 2024, Vanguard Utility Services, a contractor working on behalf of the City, will continue installing new water meters in the in the middle area of the city. The neighborhoods are shown in the maps below.

  • South of North Tarrant Pkwy. / East of Smithfield Rd. / West of Precinct Line Rd.

Each Vanguard employee will wear a uniform with a visible company logo and their vehicle will be marked with the Vanguard logo. Workers will leave a door hanger to notify you before installation of the new meter. There will be a temporary service interruption when your water meter is replaced, but typically less than 30 minutes. Workers from Vanguard will do all of the work outside at your meter box and will not need to go inside your house. You will not need to be home when the meter replacement takes place. If you have questions, please contact the NRH Public Works Utility Division at 817-427-6440 or by emailing nrhpw@nrhtx.com.

Map of Zone 63 in the City
City Map of Zone 64
65 logo

We will provide weekly updates here to let the community know which neighborhoods Vanguard Utility Services will be working in.  

Prior post

Water Meter Installation Project 

As part of our ongoing stewardship and maintenance of the city’s infrastructure, starting this month the City of North Richland Hills will be replacing more than 21,000 aging water meters across our community. This project will begin in March 2024 and is expected to take around 15 to 18 months to complete. 

The new water meters, along with an app that will be available later this year, will provide hourly water consumption data and leak notifications to customers, giving you the ability to better monitor and manage your water use.

The new meters will be installed by Vanguard Utility Services, a contractor working on behalf of the City. Each Vanguard employee will wear a uniform with a visible company logo and their vehicle will be marked with the Vanguard logo. 

There will be a temporary service interruption while your water meter is replaced, but typically less than 30 minutes. Workers will leave a door hanger to notify you prior to installation of the new meter. 

You will not need to be home when the meter replacement takes place. Workers from Vanguard will do all of the work outside at your meter box and will have no need to go inside your house. There is no charge to you for the new meter. 

Check back for periodic updates about the meter replacement project and answers to frequently asked questions. 

If you have questions, please contact the NRH Public Works Utility Division at 817-427-6440 or by emailing nrhpw@nrhtx.com.

Frequently Asked Questions

What about apartment complexes? Vanguard Utility Services will contact the apartment complex management to schedule a date and time to change the meters. Vanguard will place a door hanger on each apartment door to notify residents when the meter change will occur, typically 24 – 48 hours prior to the meter change. 

How are new meters being paid for? This project is paid for with Water Utility Funds, including using project savings from prior years. Because we are replacing meters and upgrading meter reading technology citywide, the manufacturer agreed to significantly discounted pricing for the equipment purchase, as well as discounted service charges for 10 years.

Will water bills increase? As meters age, they tend to run slower and may no longer measure the water going through them as accurately. Depending on the age and accuracy of your existing meter, you may experience a higher bill due to the accuracy of your new meter. Water rates are not increasing. The new meter will simply record consumption more accurately. An app will allow residents to better track their usage.

Is this going to remove our ability to manually shut off water to our house? No. When needed, a homeowner will still be able to shut of their water at the meter.