Utility Billing Update: Paper Water Bill Error

Some Bedford residents who receive paper water bills may have recently received two copies of their bill due to an error by the City’s third-party bill printing service.

Here’s what you need to know:

• Only paper bill recipients from the past week (Billing Cycle 1) were mailed two copies of their bill.
• Digital bill recipients did not receive two bills.

Rest assured:

• The total amount shown on both copies is accurate.
• You only need to pay your bill once. This is NOT a case of double billing.

How to verify your bill:

• The correct bill will display both your base rate (labeled as “water base”) and your tier rate usage.